Privacy policy

Privacy Policy
Last updated: July 22, 2025

This Privacy Policy describes how Pinned Electric (“we”, “us”, or “our”), operating as Arctic Leopard USA, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pinnedelectric.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using the Services, you acknowledge and agree to the practices outlined in this Privacy Policy. If you do not agree, please do not use or access the Services.

1. Personal Information We Collect

We collect various types of personal information, including:

  • Contact Information: Name, shipping address, billing address, email, phone number

  • Order Information: Purchase details, payment confirmation, shipping and return data

  • Account Details: Username, password, preferences, and security question answers

  • Support Communications: Messages sent via forms or customer service inquiries

  • Device & Usage Data: IP address, browser, device type, interaction history

  • Vehicle Information (if submitted): VIN, model, warranty registration data, and service history

We may also receive information from third-party partners, including Shopify (our eCommerce platform), payment processors, and analytics providers.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment & Account Management: Process orders, payments, returns, and account preferences

  • Customer Service: Respond to questions, manage support tickets, and troubleshoot issues

  • Marketing & Advertising: Send promotions, personalized offers, and display ads across platforms

  • Analytics & Service Improvement: Improve our website, operations, and customer experience

  • Security & Fraud Prevention: Prevent unauthorized access and detect potentially harmful activity

  • Legal Compliance: Satisfy regulatory, contractual, and legal obligations

  • Warranty & Product Support: Validate ownership, process warranty claims, and manage vehicle-related support

3. Use of Vehicle Data

If your product includes a digital display, onboard software, or telematics module, we may collect technical data such as:

  • Usage hours or mileage

  • Battery performance statistics

  • Error codes or diagnostic reports

  • Firmware versioning

This data is used solely for support, warranty validation, diagnostics, and product improvement. We do not share telematics data for marketing or resale purposes without your explicit consent.

4. Assumption of Risk & Disclaimers

Electric off-road vehicles involve inherent risks, including physical injury, property damage, or death. Any personal information collected through warranty registration, service requests, or accident reports does not imply manufacturer or distributor liability.

By submitting information related to an incident, accident, or warranty claim, you acknowledge that riding and modifying an electric dirt bike is done at your own risk. Pinned Electric and Arctic Leopard USA are not responsible for damages or misuse arising from operation, third-party modifications, or unapproved repairs.

5. How We Share Personal Information

We may share your personal information with:

  • Service Providers: Shopify, shipping partners, IT support, warranty systems, and payment processors

  • Marketing Partners: Ad networks and promotional platforms (only with consent, as required)

  • Affiliates: Internal corporate operations

  • Regulatory Authorities: When required by law, recall events, or safety-related reporting

  • Vehicle OEM (Manufacturer): For warranty validation, product improvements, and service bulletins

We do not sell or share sensitive personal data such as government-issued IDs, insurance info, or ride history unless legally required.

6. Cookies & Online Tracking

We use cookies and tracking technologies to:

  • Power and personalize our Site

  • Analyze customer behavior

  • Deliver targeted ads and content

We recognize the Global Privacy Control (GPC) signal for opt-out requests. You can manage cookie preferences in your browser. Learn more about Shopify cookies: https://www.shopify.com/legal/cookies

7. Your Privacy Rights

You may have the right to:

  • Access, correct, or delete personal data

  • Request data portability

  • Restrict or opt out of targeted advertising

  • Withdraw consent to certain data uses

  • Appeal decisions regarding data rights

Contact us at sales@pinnedelectric.com to exercise these rights. We may need to verify your identity before processing requests.

8. Data Retention & Security

We retain data only as long as necessary for business, legal, or warranty obligations. While we implement security protocols, no system is completely secure.

Important: Do not submit sensitive personal data (e.g., medical information, driver's license, or SSN) unless explicitly requested for legal verification purposes.

9. Children’s Privacy

We do not knowingly collect data from children under 16. If you believe a child has submitted information, contact us for removal.

10. International Transfers

Data may be stored or processed outside your country of residence, including in the U.S. and Canada. We use legal safeguards for international transfers.

11. Third-Party Sites

Links to third-party websites or social platforms are provided for convenience. We are not responsible for their content or privacy practices.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date. Continued use of the Services after updates constitutes your acceptance.

13. Contact

For questions, privacy requests, or complaints, please contact:

Email: sales@pinnedelectric.com
Mailing Address:
Pinned Electric
480 North State Street
Shelley, ID 83274
USA